We understand the importance of keeping your personal information private and secure. When you place an order on our web site, submit an enquiry or ask to be added to our email newsletter list, we only collect the information that we need in order handle your request. We do not sell any data to any third party and only share necessary data with those companies that provide services that we need for our web site to function (e.g. data sent to Paypal for payment processing).
To protect your information when you are communicating with our web site, we use secure encryption that meets the requirements set by major banking, finance and payment processing organisations. Our web server is itself secure, being located in a commercial data centre and protected by industry-standard firewall and intrusion detection technologies.
What personal data we collect and why we collect it
If you leave a comment in the News section of the site we collect the data shown in the comments form (your name and your comment).
If you contact us using our contact form, we collect your your name, email address, whether you are a current customer and the subject and details of your enquiry. We only use contact form submissions to communicate with you and to respond to your enquiry. We will retain this data for administrative purposes, but we do not use the information for marketing or other purposes.
If you wish to be kept informed about our latest offers, promotions and new additions to the web site, you can subscribe to our email newsletters. We use a separate email management service, called MailChimp, for our newsletters to ensure that we comply with legal requirements regarding unsolicited commercial email ("spam"). The only information shared between our web site and the email system is your name and email address.
We will only ever use your email subscription data to communicate with you about our business and we will never pass it on to any other third party. You may unsubscribe from our newsletters at any time by following the unsubscribe instructions in any email you receive from us.
Online Shopping, Accounts and Payments
When you place an order on our site, you provide us with your name, an email address, billing and delivery addresses, a contact phone number and your payment information (e.g. credit card details). This information is used to process your order, to keep you updated on the progress of your order and to offer you the best service we can.
If you choose to create an account on our site, your personal information and order history will be stored for your future use. You may view or amend this information by logging into your account and changing any of the details held there (e.g change of address). Should you wish to delete your account please contact us by emailing email@example.com and we will remove you from our system and email confirmation of this once it has been carried out.
Please note we may contact you prior to completing deletion of your account to ensure that it is a legitimate request coming from you and has not come from an unrelated third party.
Cookies are very small data files that a web site can place on your computer in order to help the web site work correctly or to personalise the site for your use. For example, they are a way for web sites to keep track of who you are when you have logged in to them or to remember your preferences or to keep track of your shopping cart in the case of online shopping sites such as ours. While there are other technical ways to achieve these things, cookies are one of the most common and straight-forward methods to provide this kind of personalised web experience.
Our web site does not show any third-party advertising or similar content and we do not use any kind of third-party advertising cookies.
Embedded content from other websites
Articles on this site may include embedded content from other web sites (e.g. videos, images, articles, etc.) Embedded content from such web sites behaves in the exact same way as if you were visiting the other web site directly.
Who we share your data with
We only share your data with companies that we use to provide this website or additional services upon which we rely. We do not share data with third party advertising networks or other organisations that are not directly involved in providing our services.
We currently use services provided by:
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
If you create an account on our website, we retain the personal information you provide in your profile until such time as you request that it be deleted.
When you place an order, either using your account or using the guest checkout facility, we retain all information relating to that order in line with the requirements set down by the UK taxation authorities (HMRC). At present, such financial information must be retained for at least seven years.
All users can see, edit, or request deletion of their personal information at any time.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for government regulatory, legal, or security purposes (e.g. financial information that we are required to keep by HMRC).
You can request a copy of the data that we hold on you at any time by emailing your request to firstname.lastname@example.org
Where we send your dataEmail list management for newsletter subscribers is provided by MailChimp.
Website analytics are provided by Google Analytics.
For online purchases, payment processing is provided by Paypal.
If you have any concerns about your privacy, you can contact our data controller, Adrian Waterworth, by emailing: email@example.com
How we protect your data
Data held by ourselves or our service providers is maintained in secure commercial data centres with regular backups and security audits. Only users or personnel with a legitimate need to access such data are permitted to do so and user access is limited by measures such as secure passwords or two-factor authentication systems.
What data breach procedures we have in place
In the unlikely event of a data breach, system and access logs will allow the extent and nature of the breach to be determined and any further data loss to be blocked. Anyone affected by such a data breach will be kept fully informed as to the nature and extent of any data that may have been released.
What third parties we receive data from
We do not receive identifiable personal data from any third parties.
What automated decision making and/or profiling we do with user data
We do not carry out any user profiling.
Payment processing is automated through Paypal.
Industry regulatory disclosure requirements