All UK deliveries now have a free second class option as well as a paid first class option if you want your items faster.
We post orders the same day we receive them if possible, but our local post collection is quite early (about 3.15pm), so if you order after 2pm, it might be the following day before it ships.
Some bulky or very heavy items may have a shipping surcharge - see below.
We do not currently have shipping methods set up for deliveries outside the UK, but hope to get that set up soon. If you are outside the UK and would like to purchase our products, please contact us and we can give you a shipping price and arrange that for you.
When will I get my order?
The official line is that we aim to despatch orders within 3 to 5 working days of receipt, but between you and me, it's a matter of personal pride to try and pick, pack and ship your order within one working day.
Orders are not processed or shipped on Saturday or Sunday or during UK Bank Holidays.
Within the UK, your order should be delivered within two working days, or next day if you choose Royal Mail 24 or Courier at checkout.
However, as we cannot guarantee when an order will arrive please consider any shipping or transit time offered to you by Fine View Arts or other parties only as an estimate.
We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship for 30 days from the date of purchase. Damages and faulty goods must be reported to email@example.com within 5 days of receiving the goods. If the outer box has been damaged in transit, please take photographs and include them in your email them to us. We will assess each case individually and get back to you. Please do not send back damaged or faulty items before you have spoken to us as you may incur unnecessary postage charges (depending where you are, it may be cheaper for us to have the items collected by our courier.)
Note though that we cannot accept returns or offer refunds on printable or digital products.
Fulfillment mistakes that we make resulting in the shipment of an incorrect product to you will also be accepted for return/exchange up to 15 days from the date of despatch. In this instance please notify us as soon as possible so that we may be given the opportunity to rectify the error. On those occasions where a product needs to be returned, Fine View Arts will refund any postage charges incurred. In the case of large/bulky items, we may arrange collection.
If you change your mind, you can return any product within 30 days of the date of you receiving the goods, provided they are complete, undamaged and in their original packaging. We will not cover the cost of postage for returning items due to you changing your mind.
Shipping surcharges may be applied to very bulky or heavy items. We will always tell you if there is a surcharge - any product to which this applies will state within its description the amount of the extra shipping cost. If at checkout you think you may have been overcharged on shipping, please re-read the product description before contacting us.
If you have read all the way to the bottom, thank you for taking the time to read through everything here. If we haven't answered your question here, please check our Terms and Conditions page too or visit our Contact page to find out the best way to get in touch.